Policy

Return Policy

We want you to be happy with your purchase. If something isn't right, here's how returns work.

📦 New Items

14-day return window from date of delivery
Item must be unopened, unused, in original packaging with all accessories included
Refund to original payment method

🔄 Used / Pre-Owned Items

7-day return window from date of delivery
Item must be returned in the same condition it was received
Store credit only — no cash or card refunds

📜 All Returns

Buyer pays return shipping on all standard returns — we do not cover return postage unless the item is confirmed faulty
Returns submitted without a reason are subject to a 40% restocking fee
All returns require proof of purchase (order number or receipt)
Items must be returned in protective packaging — we are not responsible for damage during return transit
We are always willing to work with our customers — if you have a concern, reach out before initiating a return and we'll do our best to find a fair resolution

Important

⚠️ Faulty / Dead On Arrival (DOA)

If your item arrives non-functional or proves to be faulty, contact us within 48 hours of delivery with photo or video evidence
Once our team investigates and confirms the fault, we will reimburse your return shipping cost if the item needs to be sent back for further testing or inspection
Shipping reimbursement applies only when the return is required for our diagnostic process — we cover it because it's our responsibility to verify the fault
Confirmed faulty items are eligible for a full refund to original payment method or replacement, buyer's choice

🚫 Non-Returnable Items

Items marked "Final Sale" or "As-Is" at time of purchase
Items with physical damage not reported within 48 hours
Items returned after the return window has closed

How To Start a Return

Contact us with your order number and reason for return. Wait for a Return Authorization before shipping anything back — unauthorized returns will not be processed.

support@blockplugged.com